Shipping policy
Last updated: September 10, 2026
At Moonyjewels, we carefully prepare every order and work with trusted shipping partners to deliver your jewelry safely and efficiently.
Order Processing
Orders are typically processed within 3–7 days after payment has been successfully received.
During sales, holidays, or promotional periods, processing may take slightly longer. We appreciate your patience and understanding.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please note that the order needs 3-7 days to prepare and then plus additional 7-15 working days to ship.
Delivery times may be affected by customs clearance, local postal services, weather, holidays, or other circumstances outside our control.
Shipping Costs
Shipping rates are calculated and displayed at checkout based on your destination and the shipping option available for your order.
We may offer free shipping on orders over $59 USD where applicable. Any applicable shipping promotion will be clearly displayed on our website or at checkout.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, VAT, or other local charges may apply depending on the destination country.
Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their local authorities.
Moonyjewels is not responsible for delays caused by customs clearance.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow some time for tracking information to become active after your order has been dispatched.
If your tracking information has not updated for several business days, please contact us at:
support@moonyjewels.com
Delayed or Lost Packages
If your package is delayed, please first check the tracking information provided in your shipping confirmation email.
If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery window, please contact us at support@moonyjewels.com, and we will do our best to assist you.
Please make sure your shipping address is complete and accurate before completing your order. Moonyjewels is not responsible for delivery issues caused by an incorrect or incomplete shipping address provided by the customer.
Address Changes
If you need to change your shipping address, please contact us as soon as possible after placing your order.
Once an order has been processed or shipped, we may not be able to change the delivery address.
Contact Us
If you have any questions about your order or shipping, please contact us:
Email: support@moonyjewels.com